At Ezra Journies, we want you to be fully satisfied with your purchase. This policy outlines how you can return items and request a refund.
Eligibility for Returns
- Items must be in their original, unused condition with all tags and packaging intact.
- Returns must be requested within 7 days of receiving the product.
- Products damaged during shipping should be reported immediately for assistance.
Non-Returnable Items
- Personalized or customized products (if any).
- Items used or damaged after delivery.
How to Request a Return
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the process.
Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed and applied as cash-on-delivery adjustments, depending on your original purchase.
- Please allow 5–7 business days for the refund to be completed after approval.
Shipping Costs
- Shipping charges for returning items are the responsibility of the customer unless the product was defective or damaged during delivery.
Contact Us
If you have any questions about returns or refunds, please contact us at [email protected].